Official ACE66 Documents

ACE66 Privacy Policy — Malaysian User Data Protection

ACE66 cares about your privacy. This Policy clearly explains how we collect, use, store, and protect your personal information when you use our online entertainment platform.

Updated: 1 January 2026

Our Commitment to Your Privacy

Six core data protection principles we practise at ACE66 every day.

Bank-Grade Encryption

All your personal data and financial information is transmitted via 256-bit SSL encryption — the same technology used by Malaysian banking institutions. Your data is never stored in plain text.

No Data Sales

ACE66 never sells, rents, or distributes your personal information to third parties for marketing purposes. Your data belongs to you, and we respect the trust you place in us.

Secure Data Storage

All data is stored on servers protected by multi-layered firewalls, strict access controls and regular security audits. Only authorised staff may access your data for operational purposes.

User Privacy Controls

You have full control over your data. Through your account settings, you can update your personal information, manage communication preferences, and request data deletion at any time.

Cookie Usage Transparency

ACE66 uses cookies solely to improve your browsing experience — including maintaining your login session and remembering your preferences. You can manage cookie settings through your web browser.

Malaysia PDPA Compliance

The ACE66 privacy policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring all data handling practices meet applicable legal requirements.

Quick Summary We only collect data that is strictly necessary to operate the platform. We do not sell your data. You may request deletion of your data at any time. All transactions are protected by 256-bit SSL encryption.

01. Introduction

ACE66 ("we", "Platform") is committed to protecting the privacy of every user who uses our online entertainment services. This Privacy Policy explains in detail how we manage your personal information — from how it is collected, used, and shared, to how it is protected and ultimately deleted.

This Policy applies to all users who access the ACE66 platform through our official website at ace66.pw or via the ace66 mobile app, available for download on the Download. By using our platform, you agree to the terms set out in this Privacy Policy.

We encourage you to read this document carefully and contact our support team if any section is unclear or raises questions. Your privacy is not merely a legal obligation for us — it is part of our commitment to building long-term trust with the ACE66 user community in Malaysia.

02. Information We Collect

ACE66 collects information from you in several ways depending on how you interact with the platform. Generally, the information we collect falls into three main categories:

Information You Provide Directly

This is the information you enter directly when using our platform:

  • Registration information: full name, date of birth, mobile number and email address.
  • Identity verification documents (KYC): a copy of your MyKad, passport or valid driving licence.
  • Financial information: bank account number or digital wallet details for deposit and withdrawal purposes.
  • Support communications: records of live chat conversations, emails or any enquiries you submit to our team.

Automatically Collected Information

When you use the ACE66 platform, our systems automatically record certain technical information:

  • IP address and general location data (state/city).
  • Device type, operating system, and browser version used.
  • Login records, including date, time and location of access.
  • History of gaming activity and transactions on the platform.
  • Interface interaction data — pages visited, buttons clicked, and time spent on the platform.

Information from Third Parties

In certain circumstances, we may receive your information from trusted third parties, including payment service providers during transaction verification, or third-party identity verification service providers used for KYC purposes.

Data Types & Collection Purposes Summary

Data Type Primary Purpose Legal Basis
Name & Date of Birth Identity verification & age eligibility Legal compliance
Phone Number & Email Communication & 2FA verification Contract performance
Bank/Wallet Information Deposit & withdrawal processing Contract performance
KYC Documents Identity verification & anti-fraud Legal compliance
IP Address & Device Security & fraud detection Legitimate interest
Game History Customer Support & Responsible Gaming Legitimate interest

03. How We Use Your Data

The information we collect is used solely for legitimate purposes directly related to the operation of the ACE66 platform. The following are the primary purposes for which your data is used:

  • Account management: create, verify and manage your user account.
  • Transaction processing: ensure all deposits and withdrawals are processed securely and accurately.
  • Identity verification: conduct KYC checks to comply with anti-money laundering legal requirements.
  • Platform security: detect and prevent fraudulent activity, unauthorised access and system abuse.
  • Customer support: provide relevant and effective assistance when you contact our team.
  • Service improvement: analyse usage patterns to improve platform performance and user experience.
  • Important communications: send notifications related to your account, security, promotions and platform updates.
  • Responsible gaming: monitor gaming patterns to identify users who may need support.
Marketing: We only send you promotional communications if you have agreed to receive them during registration or through your account preference settings. You can unsubscribe from marketing communications at any time via the unsubscribe link found in every promotional email.

04. Information Sharing

ACE66 does not sell, rent, or distribute your personal information to any third party for their own commercial purposes. However, in the course of operating the platform, we may share your information with the following parties in limited and controlled circumstances:

Trusted Service Providers

We work with trusted third-party service providers who help us operate the platform — including payment processors, cloud infrastructure providers, and KYC verification service providers. All providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.

Legal Requirements

ACE66 may disclose user information to relevant authorities when required by Malaysian law, including law enforcement agencies, financial regulatory bodies, or courts of competent jurisdiction. In such cases, we will disclose only the minimum necessary information and will endeavour to notify you if permitted to do so.

Business Transfer

If ace66 is involved in any merger, acquisition or asset sale, user information may be transferred as part of that transaction. In such cases, you will be notified in advance via a clear notice on the platform.

Good to Know: ACE66 does not share your personal information with advertising companies, data brokers, or third-party social media platforms for targeted advertising purposes. Any claims to the contrary are false — please report them to us.

05. Data Security

Protecting your data is ACE66's top priority. We continuously invest in the latest security infrastructure to ensure your personal and financial information remains secure at all times.

The technical and organizational security measures we practice include:

  • 256-bit SSL encryption: all data transmitted between your device and ace66 servers is fully encrypted.
  • Data-at-rest encryption: sensitive information stored in our databases is encrypted using the latest industry standards.
  • Layered access control: only specifically authorised staff may access user data, with every access recorded and audited.
  • Two-factor authentication (2FA): available to all user accounts to prevent unauthorised access.
  • 24/7 monitoring: an active threat detection system monitors the platform around the clock for any suspicious activity.
  • Regular security audits: penetration testing and security code reviews are conducted regularly by independent experts.
Shared Responsibility: While we take all reasonable steps to protect your data, account security also depends on you. Keep your password strong and unique, enable 2FA, and never share your login credentials with anyone.

06. Cookies & Tracking Technologies

ACE66 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit our website.

Types of Cookies We Use

  • Essential Cookies: are required for core platform functions such as maintaining your login session. These cookies cannot be disabled.
  • Performance Cookies: collect information on how the platform is used to help us identify technical issues and improve performance.
  • Functional Cookies: store your preferences such as language and display settings to deliver a more personalised experience.
  • Analytics Cookies: help us understand usage patterns in aggregate and anonymised form for product improvement purposes.

Managing Your Cookies

You can manage and delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some areas of the ACE66 platform. For more information on managing cookies across different browsers, please refer to your browser's help documentation.

07. Your Rights

As a user of the ace66 platform and as a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information:

1
Right of Access

You have the right to obtain a copy of the personal information we hold about you. Data access requests can be submitted to our support team via live chat or email.

2
Right to Rectification

If any personal information we hold about you is inaccurate or outdated, you have the right to request prompt correction. Most basic information can be updated directly through your account settings.

3
Right to Erasure

You may request that we delete your personal information, subject to legal requirements to retain certain records (e.g. financial records for audit purposes).

4
Right to Restrict Processing

In certain circumstances, you have the right to request that we restrict how we process your personal information while a dispute or request is being resolved.

5
Right to Object to Marketing

You may object to the use of your data for direct marketing purposes at any time, without providing any reason. Such requests will be processed within 48 hours.

6
Right to Data Portability

You have the right to receive your data in a structured, machine-readable format, allowing you to transfer that information to another service provider if needed.

How to Submit a Request: To exercise any of the above rights, contact our privacy team via live chat on the platform or by email at [email protected]. We will process your request within 30 business days.

08. Data Retention & Deletion

ACE66 retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws in Malaysia.

Our data retention practices are as follows:

  • Active account data: are retained for the duration that your account remains active and in use.
  • Financial transaction records: are retained for a minimum of seven (7) years in accordance with Malaysia's financial legal requirements.
  • KYC documents: are retained for five (5) years after account closure to comply with anti-money laundering requirements.
  • Customer support communication logs: are retained for two (2) years for service quality and dispute resolution purposes.
  • Anonymised analytics data: may be stored indefinitely as it contains no personally identifiable information.

When the retention period expires or data is no longer needed, ACE66 will securely delete or anonymise that data using industry-approved deletion procedures.

09. Children's Privacy

The ace66 platform is strictly for adults aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

If we discover that personal information of a child has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. If you believe a child has registered on our platform, please contact us immediately.

Youth Protection: ACE66 applies an age verification process during registration and KYC to ensure no underage users can access the platform. We encourage parents and guardians to monitor their children's internet activity.

10. Privacy Policy Updates

ACE66 reserves the right to modify this Privacy Policy from time to time to reflect changes in our business practices, updated legal requirements, or improvements to the security technologies we use.

When significant changes occur, we will notify you via:

  • In-platform notifications when you are logged in to your account.
  • An email sent to your registered email address.
  • Notices prominently displayed on our website's home page.

The "Updated" date shown at the top of this page indicates the last date this Privacy Policy was revised. Continued use of the platform after any changes are published indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, the ace66 privacy team is ready to assist:

  • Live Chat: available 24/7 directly on the platform or via the ace66 mobile app.
  • Privacy Email: [email protected] — for specific enquiries related to personal data.
  • General Support Email: [email protected] — for general enquiries related to the platform.

We are committed to responding to all privacy-related inquiries within 72 hours business days. For formal requests such as data access or data deletion, please clearly state the type of request so we can handle it more efficiently and accurately.

For more information about your rights and how to exercise them, you may also visit the FAQ us or read the Terms and Conditions ace66 platform.

256-bit SSL Protected Data PDPA Compliance No Data Sales

Register Securely — Your Privacy is Protected with ACE66

Now that you understand how ACE66 protects your privacy, register a free account today and enjoy over 1,000 top games with the peace of mind that your personal data is always safe in our hands.

For users aged 18 and above only.

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