ACE66 Terms and Conditions — Complete Platform Usage Guide Malaysia

01. Acceptance of Terms

These Terms and Conditions ("Terms") govern the relationship between ACE66 ("Platform", "us", "we") and any individual ("Member", "you") who registers for or uses the services provided by the platform. These Terms should be read together with Privacy Policy and Responsible Gaming Policy of ours, all of which form part of the overall agreement between you and ACE66.

By accessing or using any part of the ACE66 platform — including the website, mobile app, customer service, and any content or games — you hereby confirm that you have read and understood these Terms, and agree to be bound by all provisions contained herein.

02. Eligibility & Registration

To register and use ACE66 services, you must meet the following eligibility requirements:

• Aged 18 years and above on the date of registration.
• Having full legal capacity to enter into a binding agreement.
• Not listed under any prohibition or restriction by any relevant regulatory body.
• Has never had an account closed by ACE66 due to a prior terms violation.
• Use your real identity when registering — false or misleading information is strictly prohibited.

During registration, you are required to provide truthful, accurate, and complete information. ace66 reserves the right to request identity verification documents (KYC) at any time, particularly before processing high-value withdrawals. Failure to provide the required documents within the specified period may result in account suspension.

03. User Account

Once your account is successfully registered, you are fully responsible for all activities that occur under it. Your responsibilities include:

• Keep your password and login credentials confidential at all times.
• Ensure no other party accesses your account without your authorization.
• Keeping your account information up to date whenever changes occur, especially your phone number and banking details.
• Report any unauthorized access to the ace66 support team immediately.

Account Security

ACE66 provides a two-factor authentication (2FA) feature that is strongly recommended for all members. By enabling 2FA, every login attempt will require additional verification via your mobile number. This adds a significant layer of protection even if your password falls into the wrong hands.

Please note that ace66 will never ask for your password via email, live chat, phone, or any other communication channel. If you receive such a request, it is a phishing attempt — report it to us immediately and change your password.

Identity Verification (KYC)

As part of our commitment to security and compliance, ace66 may request identity verification documents before processing withdrawals. Accepted documents include a Malaysian identity card (MyKad), passport, or valid driving license. The KYC process is typically completed within 24 hours and only needs to be done once.

04. Deposit & Withdrawal

Deposit

ACE66 supports a variety of popular deposit methods in Malaysia. All deposits are processed instantly and funds will be credited to your account within seconds upon successful payment. Available deposit methods are as follows:

• FPX (Online Banking) — supports all major Malaysian banks.
• Touch 'n Go eWallet — ideal for users who prefer a digital wallet.
• GrabPay — a convenient option for Grab app users.
• Boost — a local digital wallet with a fast processing experience.

The minimum deposit is RM 10. No maximum limit is stated for regular deposits; however, transactions exceeding a certain threshold may require additional verification for security purposes.

Withdrawal

ACE66 is committed to processing all valid withdrawal requests within five minutes to a registered bank account or digital wallet. Withdrawal terms are as follows:

• Minimum withdrawal: RM 30.
• The bank account or digital wallet registered must be in the name of the ACE66 account holder.
• KYC verification must be completed before your first withdrawal can be processed.
• Any active bonus must meet the wagering requirements before a withdrawal is permitted.
• ACE66 reserves the right to request additional verification for withdrawals deemed unusual or high-risk.

Money Laundering

ACE66 has a zero-tolerance policy against money laundering. Any account suspected of involvement in money laundering activities will be frozen immediately and reported to the relevant authorities without prior notice to the account holder. Funds in the affected account will be held pending the completion of the investigation.

05. Bonuses & Promotions

ACE66 offers a variety of bonuses and promotions from time to time to reward our loyal members. All bonuses are subject to the specific promotional terms and conditions stated alongside each offer. The general rules applicable to all bonus types are as follows:

• Every bonus carries a wagering requirement that must be met before winnings from that bonus can be withdrawn.
• Bonuses may only be claimed once per promotion unless otherwise stated.
• ACE66 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Bonuses cannot be directly converted to cash except after wagering requirements have been met.
• Any attempt to abuse the bonus system — including registering multiple accounts, coordinating with other players, or systematically using low-risk betting strategies to fulfill wagering requirements — will result in bonus forfeiture and possible account termination.

06. Game Rules

All games available on the ace66 platform — including slots, fish shooting games, bingo, live casino games, and sports betting — have individual rules accessible directly within each game's interface. The general rules applicable to all games are as follows:

• All game outcomes are final once a round is completed and cannot be reversed.
• Should a technical disruption occur during an active game, ace66 will attempt to restore the session. If restoration is not possible, any affected bets will be returned to your account balance.
• Using automation software, bots, or any unapproved third-party tools during gameplay is prohibited and may result in account termination.
• All games use Random Number Generator (RNG) that have been certified by an accredited independent body to ensure the fairness and transparency of every game outcome.
• The Return to Player (RTP) rate for each game is publicly displayed in the game information.

Sports Betting

For the sports betting module, all confirmed bets are final. Bet cancellations are only permitted under specific circumstances, such as a match cancellation by the organiser. The odds displayed at the time a bet is placed are the applicable odds, regardless of any changes thereafter, except in situations specified in the dedicated sports betting terms.

07. Prohibited Conduct

The following is a list of conduct strictly prohibited on the ACE66 platform. Violation of any of the items below may result in immediate account suspension or termination:

1. Registering more than one account for any purpose.
2. Providing false or misleading information during registration or the KYC process.
3. Using a credit card, bank account, or payment method that does not belong to you.
4. Any form of fraud, manipulation, or collusion with other players.
5. Attempting to hack, attack, or disrupt ACE66's systems and servers.
6. Using automation software, bots, or scripts during gameplay.
7. Systematic abuse of the bonus or promotion system.
8. Any activity related to money laundering or financing illegal activities.
9. Harassing, threatening, or abusing customer support staff or other players.
10. Sharing login credentials with others or allowing third parties to use your account.

08. Intellectual Property Rights

All content on the ace66 platform — including but not limited to logos, brand names, graphics, interface designs, text, game software, audio, and video — is the exclusive property of ace66 or our respective licensors.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the platform solely for personal entertainment purposes. This licence does not include the right to:

• Copying, distributing, or republishing any platform content without written permission.
• Modifying, adapting, or creating derivative works from any platform content.
• Using the ace66 brand name or logo for any commercial purpose.
• Reverse engineering any software or games on the platform.

09. Limitation of Liability

To the extent permitted by applicable law, ace66 is not liable for any indirect, consequential, special, or punitive losses arising from the use of or inability to use our platform, including:

• Loss of anticipated profits or opportunities.
• Service disruptions due to scheduled or unplanned maintenance.
• Losses caused by unauthorized access to your account due to your own negligence.
• Damage to your device or data resulting from downloading or using ace66 software.

ACE66 strives to ensure the platform operates without interruption at all times. However, we do not guarantee full platform availability and are not liable for any technical disruptions beyond our control, including internet outages, third-party server failures, or natural disasters.

10. Account Termination

Termination by Member

You may close your ACE66 account at any time by contacting our customer support team via live chat or email. Before closure is processed, any eligible funds remaining in your account will be returned to the registered payment method, subject to the completion of all active wagering requirements.

Termination by ace66

ACE66 reserves the right to suspend or terminate any member's account at any time, with or without prior notice, if:

• A breach of any provision under these Terms has occurred.
• Account suspected of involvement in fraudulent or illegal activities.
• Information provided during registration was found to be false or fraudulent.
• Required by a regulatory authority or law enforcement body.

11. Changes to Terms

ACE66 reserves the right to modify these Terms and Conditions at any time. Any changes will take effect immediately upon publication on this page. We will endeavour to provide reasonable notice to our members via email or in-platform notifications when material changes occur.

It is your responsibility to review this page periodically to stay informed of the latest version of the Terms. Continued use of the platform after any changes are published will be considered your acceptance of the updated Terms.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the ACE66 team is ready to assist you. Please contact us through the following channels:

• Live Chat: Available 24/7 directly within the ACE66 platform or mobile app.
• Email: [email protected] — response within 1 hour during full operating hours.

For more general questions about using the platform, you may also refer to our FAQ pages, which provide answers to the most frequently asked questions by ACE66 members.